Cancellation & Refund Policy
Effective Date: 31 August 2026
At ByCabs, we understand that travel plans may change. This Cancellation & Refund Policy explains the terms applicable to cab bookings made through our website, phone, WhatsApp, or other booking channels.
1. Cancellation by Customer
Customers may request cancellation of their booking before the scheduled pickup time.
- Cancellation made more than 24 hours before pickup: Eligible for a full refund, subject to any applicable payment gateway or processing charges.
- Cancellation made between 24 hours and 4 hours before pickup: A cancellation charge may be deducted from the booking amount.
- Cancellation made less than 4 hours before pickup or after the driver has been assigned/dispatched: The booking amount may be partially or fully non-refundable.
- No-show by the customer may be treated as a cancellation and may not be eligible for a refund.
The applicable cancellation charge may vary depending on the type of booking, vehicle, route, and special booking conditions.
2. Cancellation by ByCabs
ByCabs reserves the right to cancel a booking due to circumstances such as vehicle unavailability, operational issues, severe weather, road closures, or other circumstances beyond our reasonable control.
If ByCabs cancels a prepaid booking and an alternative service is not accepted or available, the customer will be eligible for a refund of the amount paid for the cancelled service.
3. Refund Policy
Approved refunds will generally be processed to the original payment method used for the booking.
Refund processing time may depend on the customer's bank, card issuer, UPI provider, or payment gateway. ByCabs is not responsible for delays caused by third-party payment providers.
Any applicable cancellation, convenience, payment gateway, or service charges may be deducted before processing the refund.
4. Non-Refundable Situations
A refund may not be provided in cases including, but not limited to:
- Customer fails to appear at the agreed pickup location.
- Customer cancels after the applicable cancellation period.
- Customer provides an incorrect pickup location or contact information.
- Customer is unavailable or unreachable at the scheduled pickup time.
- The trip has already commenced.
- Any special booking terms specifically state that the booking is non-refundable.
5. Refund Request
To request a cancellation or refund, customers should contact ByCabs with:
- Booking ID
- Customer name
- Registered mobile number
- Booking date and time
- Reason for cancellation/refund
Refund requests will be reviewed according to the applicable booking terms.
6. Changes to This Policy
ByCabs reserves the right to modify or update this Cancellation & Refund Policy at any time. Any changes will be published on this page with the updated effective date.
7. Contact Us
For cancellation, refund, or booking-related queries, please contact ByCabs through the contact details provided on our website.
ByCabs
Reliable Cab Booking & Travel Services