Privacy Policy

Effective Date: 31 August 2026

At ByCabs, we respect your privacy and are committed to protecting the personal information you provide when using our website, booking our cab services, or contacting us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.

1. Information We Collect

When you use ByCabs services, we may collect information such as:

Full name
Mobile number
Email address
Pickup and drop-off locations
Travel date and time
Booking details
Payment-related information
Vehicle or trip preferences
Information provided through customer support or enquiries

We may also collect technical information such as IP address, browser type, device information, and website usage data when you visit our website.

2. How We Use Your Information

We may use the information collected to:

Process and manage cab bookings.
Provide transportation services.
Confirm or modify bookings.
Contact you regarding your booking.
Respond to enquiries and customer support requests.
Process payments and refunds.
Send important service-related notifications.
Improve our website and services.
Prevent fraud, misuse, or unauthorized activity.
Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments may be processed through third-party payment gateways.

ByCabs may receive transaction-related information necessary to confirm your payment, but we do not intend to store complete card, banking, or other sensitive payment credentials on our systems unless required and legally permitted.

Payment information may be subject to the privacy policies and terms of the respective payment service provider.

4. Sharing of Information

ByCabs does not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers or partners when required to provide our services, such as:

Drivers or transportation partners
Payment gateway providers
Technology and hosting providers
Customer support providers
Legal, regulatory, or government authorities when required by law

Information shared will be limited to what is reasonably necessary for the relevant purpose.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and improve the user experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data Security

ByCabs takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal requirements.

When information is no longer required, it may be securely deleted or anonymized where reasonably practicable.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, maps, or other external services.

ByCabs is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of those services before providing personal information.

9. Children's Privacy

Our services are not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

10. Your Rights

Subject to applicable law, you may have the right to:

Request access to personal information held by us.
Request correction of inaccurate information.
Request deletion of information where legally applicable.
Withdraw consent where processing is based on consent.
Raise a privacy-related complaint or concern.

To exercise any applicable rights, please contact us using the details provided below.

11. Marketing Communications

Where permitted by applicable law, ByCabs may send promotional or marketing communications regarding our services, offers, or updates.

You may request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option where provided.

Service-related communications, such as booking confirmations, cancellations, payment updates, and important notifications, may still be sent when necessary.

12. Changes to This Privacy Policy

ByCabs may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised effective date.

13. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact ByCabs using the contact details provided on our website.

ByCabs
Cab Booking & Transportation Services

Email: mailto:info@bycabs.com
Phone: tel:+919960014020